Cancellation & Refund Policy
Welcome to Vervethree.com! At Verve 3, we value customer satisfaction and strive to provide high-quality products. By accessing the Website or placing an order, you agree to comply with the terms and conditions of policies. Please review our refund policy along with terms and conditions outlined below:
Eligibility for Cancellation:
- Cancellation request will be accepted only before the product is dispatched.
- Once the product is dispatched, the “Cancellation” option will no longer be available.
Eligibility for Refunds: For Water Blends
- Refunds are applicable only to unused and in original packaging.
- If packaging is open and product found unfit for consumption.
- Requests must be made within 24 hours of the delivery date, as per tracking.
- Refunds only apply to items that are damaged, defective, or incorrect upon delivery.
- Refunds are not applicable for the following natural variations in our water blends:
- Slight differences in colour, texture, or appearance of ingredients.
- Natural changes in colour or clarity over time in infusion.
- Variances in taste or aroma due to seasonal or natural factors.
- Customers are advised to carefully read product descriptions before purchasing.
Eligibility for Refund: For Non-consumable Products
- Handmade products are non-refundable unless received damaged, defective, or incorrect upon delivery.
- Products must be unused and in original packaging.
- Our products are handmade, and as such, slight variations in colour, texture, or form may naturally occur. These subtle differences reflect the authenticity of artisan craftsmanship and shall not be considered valid grounds for refund.
Non-Refundable Items:
- Any products purchased during sales or promotional offers.
- Gift cards or digital products.
- In case of consumable products – once the product is opened and tried, it cannot be refunded.
- Shipping & handling charges are non-refundable.
Process for Requesting a Refund:
- Email our Customer Support team at support@vervethree.com with:
- Order number
- Proof of purchase
- Five images of the product:
- Front of the product with product name
- Back of the product
- Outer box packaging
- For consumable products: Internal image if packaging open and found unfit for consumption.
- For non-consumable products: Video of opening from original packaging and images of damage observed.
- Our team will review and respond within 5 business days.
Refund Method:
- Refunds will be processed to the original payment method.
- Allow 5–10 business days for the refund to reflect in your account.
Exceptions:
For special cases like bulk orders or subscription services, please contact us at support@vervethree.com. Verve 3 reserves the right to refuse refunds or delay refunds for such orders by 3–6 months.
Customer Support:
- Email: support@vervethree.com
- Phone: +91-9834969919
Policy Updates:
This policy is subject to change without prior notice. Please check this page regularly for any updates.
Disclaimer:
Our water blends are crafted using 100% natural ingredients and inspired by traditional wellness practices. While many users report feeling refreshed and invigorated, these products are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary.
The content on this website, including product descriptions and health-related information, is provided for educational and informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Please consult a qualified healthcare provider before using any new product, especially if you are pregnant, nursing, taking medication, or have a medical condition.
All products featured in the Artisan Arc are handcrafted by independent artisans using traditional techniques and natural materials. As a result, each item may exhibit minor variations in color, texture, size, and finish. Such deviations are inherent to the handmade process and are not considered defects or flaws.
By purchasing our artisan products, the customer acknowledges and accepts these potential variations. Product imagery and descriptions on this website are intended for general reference only and may not precisely represent the item received. Therefore, minor differences shall not constitute grounds for return, refund, or exchange, except where explicitly required by applicable consumer protection laws.