Return & Refund Policy

Return & Refund Policy

Welcome to Vervethree.com! At Verve 3, we value customer satisfaction and strive to provide high-quality products. By accessing the Website or placing an order, you agree to comply with our policies. If you are not satisfied with your purchase, please review our refund policy along with terms and conditions outlined below:

Eligibility for Refunds:

• Refunds are applicable only to unused products.
• Requests must be made within 7 days of the delivery date, as per tracking info.
• Refunds apply to items that are damaged, defective, or incorrect upon delivery.
• Refunds are not applicable for the following natural variations in our water blends:
  • Slight differences in color, texture, or appearance.
  • Natural changes in color or clarity over time.
  • Variances in taste or aroma due to seasonal or natural factors.
• Customers are advised to carefully read product descriptions before purchasing.

Non-Refundable Items:

• Used or tampered products.
• Products purchased during sales or promotional offers.
• Gift cards or digital products.

Return and Refund Policy for Non-consumable Products:

• Handmade products are non-refundable unless received damaged or defective.
• Requests must be initiated within 7 days with photographic evidence.
• Products must be unused and in original packaging.

Process for Requesting a Refund:

1. Email our Customer Support team at support@vervethree.com with:
   • Order number
   • Proof of purchase
   • Four images of the product:
     • Front of the product with product name
     • Back of the product
     • Outer box packaging
2. Our team will review and respond within 5 business days.

Refund Method:

• Refunds will be processed to the original payment method.
• Allow 5–10 business days for the refund to reflect in your account.

Replacement Option:

If you prefer a replacement instead of a refund, please mention it in your request. Replacements depend on product availability.

Shipping Costs:

• Shipping charges are non-refundable unless the product is damaged or defective.
• Customers must bear return shipping costs for voluntary returns.

Exceptions:

For special cases like bulk orders or subscription services, please contact us at support@vervethree.com. Verve 3 reserves the right to refuse refunds or delay refunds for such orders by 3–6 months.

Customer Support:

• Email: support@vervethree.com
• Phone: +91 90190 08181

Policy Updates:

This policy is subject to change without prior notice. Please check this page regularly for any updates.